At Advance Care Billing, your privacy is a top priority. This Privacy Policy explains how we collect, use, and safeguard your personal information. By using our website or services, you consent to the practices outlined in this policy.

1. Information We Collect

We collect personal information to provide and improve our services. This includes, but is not limited to:

• Full name

• Email address

• Phone number

• Mailing/billing address

• Appointment details

• Insurance and payment information

• IP address and browser/device type

• Location data

• Any information submitted through forms or during communications

2. How We Use Your Information

We may use your personal data for the following purposes:

• To schedule and remind you of appointments

• To send billing statements and inquiries

• To personalize and improve your experience with our services

• To respond to customer service requests or questions

• To send updates or alerts regarding services you’ve used

• For marketing communications, only with your explicit consent

• For compliance with legal or regulatory obligations

3. Sharing of Personal Information

We do not sell or share your personal information with third parties for marketing purposes. However, we may share data under the following conditions:

• With service providers who help us operate our business (e.g., IT support, SMS platforms)

• With legal authorities, when required to comply with law or protect our rights

• With affiliated healthcare or billing partners, only as necessary for the service and with your consent

• With analytics providers, in anonymized or aggregated form to improve our services

4. SMS Communications

Phone numbers collected for SMS communications are strictly used for service-related messages. We do not share these numbers with any third party for marketing purposes.

Types of messages you may receive (with your consent) include:

• Appointment confirmations and reminders

• Account and billing information

• Service follow-ups

• Special offers or promotions (optional)

5. Your Privacy Rights

You have the right to:

• Access and review your personal information

• Correct any inaccuracies

• Request deletion of your data (subject to legal or operational exceptions)

• Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us.

6. Data Security

We use administrative, technical, and physical security measures to safeguard your personal data against unauthorized access, disclosure, or misuse.

7. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your browsing experience, analyze website usage, and support marketing efforts. You can manage your cookie preferences through your browser settings.

8. Children’s Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal data from children. If we become aware that information from a child under 13 has been collected, we will delete it promptly.

9. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. Continued use of our services after changes signifies acceptance of the revised policy.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact